Frequently Asked Questions

Carpet Cleaning Cape Coral

General Questions

1.       What areas do you provide carpet, tile, and upholstery cleaning services?

Tru-Clean Carpet and Tile Care provides carpet cleaning services in the cities of Cape Coral, Fort Myers, North Fort Myers, Fort Myers Beach, Sanibel, Captiva, Useppa, Port Charlotte, Alva, Buckingham, Lehigh Acres, Estero, Bonita Springs, Naples, Marco Island, Pine Island, Punta Gorda, Matlacha, Bokeelia and St. James City Fl.

We also provide tile and grout cleaning, mattress cleaning, Oriental and wool rug cleaning, upholstery and leather cleaning, water and flood damage remediation, cigarette odor control and pet urine and odor treatment throughout Lee, Collier and Charlotte County.

2.       What are those ugly black lines around the baseboards and under doorways?

If you have light colored carpet, you may have experienced these dark lines that appear on the carpet. This soiling is called filtration soiling because it comes from air passing through the carpet as it is attempting to get through the crack between the carpet and the baseboard or under a closed door. As the air passes through the edge of the carpet pile, this microscopic soiling is deposited there (hence the term filtration soiling). This occurs over a significant period of time and is not noticed until a buildup has occurred.

This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet. Can it be removed? Sometimes. With special products, time and effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, vacuum and wipe the edges of the carpeting on a regular basis. Be careful around the tack strip on the edge of the carpeting, it could nick your fingers!

3.       How safe are your cleaning and protection methods?

We use only the highest quality, safest cleaning solutions on the market.  They are allergen free and safe for pets and small children.

4.       Do you guarantee your work?

We offer a fourteen day 100% money-back guarantee. If you are not thrilled with the service experience you receive from us, we will rush back to your location at no charge and no obligation. If you are still unimpressed, and if the area of concern does not involve a pre-existing damaged textile, we will issue a 100% refund.

Our mission is to provide you with the most outstanding service experience you have ever received!

5.       Are you licensed and insured?

Yes.  We are fully licensed and insured and in compliance with all applicable State and Local Laws.  Our technicians are thoroughly background checked on a bi-annual basis.

6.       What process do you use to clean carpet?

Tru-Clean Carpet and Tile Care is experienced in all methods of cleaning and cleans according to the manufacturer recommendations. Most of the carpet cleaning provided is done with the “truck-mounted hot water extraction” method. If you live in a tower or above the 3rd floor of a building we will use powerful portable equipment capable of delivering the same cleaning results as truck-mounted units.

7.       How long does the carpet take to dry?

The normal drying time is anywhere from 2 to 3 hours depending on weather conditions, room temperature, air flow, and overall cleaning conditions.

8.       I’ve heard it’s best to put off having your carpet cleaned as long as possible, is this true?

No. In fact, many of the major carpet mills recommend professional cleaning at least once per year. The buildup of soil in your carpet, in combination with foot traffic, creates abrasion (carpet sanding) that breaks down your carpet’s fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.  Also, be advised that traffic lanes are actual damage to the carpeting and cannot be “cleaned away.”

9.       Does your cleaning process soak the backing of the carpet?

No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck-mounted equipment, your carpet is thoroughly rinsed but left only damp to the touch.

10.    Can you get the pet odor out of my carpet?

Pet odor is a very common problem. At Tru-Clean Carpet and Tile Care, we can help you deal with your pet challenges. From minor problems to major headaches Tru-Clean Carpet and Tile Care can help find the solution that works best for you.

The problem with pet odor is that it can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered.

The urine also provides for the growth of bacteria. This, in turn, contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber.

To eliminate this problem the urine must be removed or neutralized from each of the layers affected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer combined with live enzymes may be applied.

In the most severe cases, replacement of the carpet padding, treatment of the underside of the carpet and the sub-floor may be required.

Left untreated over a period of time pet odor can become absorbed into many of the porous materials in your home. Draperies, sheetrock, upholstered furniture, baseboards, grout and even the concrete foundation are just a few of the materials that can absorb these odors.

At Tru-Clean Carpet and Tile Care, we offer a range of solutions to help you with your pet odor problems. After all, we love our pets and want to keep them a part of our family. Pet ownership adds to the challenge of maintaining a clean and healthy home. At Tru-Clean Carpet and Tile Care, we can help you meet those challenges.

11.   What does it mean to “clean to the standards?”

In 1992, representatives from the carpet manufacturing industry, the carpet cleaning industry, and the federal government all agreed upon a common set of standards for the carpet cleaning industry. These standards are now referred to as the CRI standards. Tru-Clean Carpet and Tile Care offers all of these methods and can select the process that’s right for your needs.

It was agreed that each of these cleaning processes should include these common steps:

  1. Pre-Vacuum
  2. Pre-treat spots, stains and heavily soiled areas
  3. Hot Water Extraction
  4. A thorough rinse
  5. Move furniture that can be moved safely
  6. Complete Drying within 24 hours

While many carpet cleaners ignore the aforementioned recommended guidelines in an effort to speed through clients homes and increase their bottom line, Tru-Clean Carpet and Tile Care endorses these important guidelines and in-fact EXCEEDS them!

Cleaning your carpet in accordance with these industry standards will help assure that you’ll receive a quality cleaning job.

Tru-Clean Carpet and Tile Care’s thoroughly exhaustive cleaning process will leave your carpeting fresh and clean and you can expect dry times between 1-3 hours.

12.   Do you move furniture?

Most furniture that can be safely moved by one technician is moved such as sofas, chairs, tables, etc.). We will not move musical instruments, most beds, full china hutches, full bookshelves, entertainment centers, pool tables, sectional sofas, dressers, or antiques… our technicians reserve the right not to move any piece of furniture or household object that they do not feel comfortable with.

13.  What are “traffic lanes” and “carpet sanding?”

Traffic lanes and carpet sanding are synonymous with each other and simply means the carpeting in a particular area has been damaged due to repetitive foot traffic.

When we repetitively walk in the same area over and over and over again carpet fibers develop scratches or what we call in the industry abraded.

Carpeting is made up of thousands upon thousands of very small thread-like fibers that are twisted together. These fibers are basically translucent pieces of plastic. That means light can pass through them, like a colored Plexiglas.

As you know, when Plexiglas gets scratched it becomes dull, distorted and dirty.  Well improperly cared for carpet can look the same and most carpeting is made of nylon which is a form of plastic. What scratches carpet is gritty soil and sand that is left on the carpet and when walked on it rubs against the carpet’s fibers and scratches them.

After repetitive scratching, a professional carpet cleaner can clean the soil and sand out but the damage already done is irreversible and you get what is known as traffic lane gray.  This is where the fibers are clean, but since they are so damaged they do not reflect light back to the eyes and now take on a dull appearance which is commonly mistaken for soiled carpeting when in-fact, your carpeting is clean – but PERMANENTLY damaged.  No amount of “cleaning” can reverse this condition.

You can reduce the possibility of traffic lanes and sanding by:

  • Placing a mat at the entryways into your home.
  • Vacuum your carpets at least once a week – especially in the traffic areas
  • Have your carpets professionally steam cleaned every 12-18 months
  • Always ensure your carpets have adequate carpet protector applied
  • Treat spills as soon as they occur –

14.  My carpeting or grout has pet urine stains in several areas.  Can you remove these stains?

Our thoroughly exhaustive pet urine treatment is highly effective in treating deep-set bacteria found in carpeting or grout as a result of pet and human accidents.  With reference to the “stain” left behind, successful removal is dependent upon several factors including:

  • How long the stain has been on the carpeting or grout
  • If an inappropriate spotting solution has been used to try to remove the stain
  • The pH of the urine when deposited
  • If the carpeting or grout has stain protector applied
  • The quality of the carpeting

Based on the above conditions, urine stains may be successfully removed so long as the urine has not “burned” an image into the carpet fibers or grout.  Stain removal cannot be guaranteed.

The longer urine is left untreated, the greater likelihood of permanent damage to the carpeting, grout, or even subflooring.  Depending on the pH level of the urine at the time it’s deposited, it can be highly acidic and damaging to your textile.  The sooner you are able to treat the urine deposit, the greater likelihood the spotting can be removed.

In 90% of all cases we are able to remove urine stains from carpeting and in those instances where the stain is permanent, and with the homeowner’s approval, we are able to dye the affected area or use a bonded insert (carpet patch) to remove the damaged area and replace with a new piece of carpeting.  For stained grout, we offer grout coloring.

Tile and Grout Cleaning FAQ’s

15.   I have been scrubbing my tile and grout for years with little success.  What makes Tru-Clean Carpet and Tile Care’s method so successful?

To achieve maximum cleaning results requires a combination of the right tools and equipment, chemicals and professional cleaning products, heat (hot water in excess of 245 degrees) and most of all knowledge of what needs to be used and how in any given situation.  All Tru-Clean Carpet and Tile Care technicians are expertly trained and have the knowledge and experience and clean hundreds of tiled floors annually…we really know our stuff!

16.   My grout is FILTHY.  Can you clean it back to its original color again?

Most of the time we are able to restore grout back to its original condition.  However, results depend on how long it’s been dirty, type of situation, if it has been abused with pet urine or improper cleaning agents, when it was last sealed (if ever) and the type of grout.  If we are not able to achieve an acceptable clean, then we recommend our Color Seal service.  We offer free in-home estimates and evaluations.

17.   How do I stop my tile and grout from re-soiling so rapidly after Tru-Clean Carpet and Tile Care have cleaned it?

Once we have completed the cleaning process and with your approval, we will seal the grout with a commercial grade sealant that is absorbed by the grout lines versus riding on the grout like most cheap sealers do.  Our penetrating sealer will last between 3-5 years, depending on how well the tiled areas are maintained and the foot traffic experienced.  To keep your floors looking great, simply mop on a regular basis with any NEUTRAL tile or floor cleaning solution. Do not use vinegar based cleaning solutions as the acidity of  vinegar will erode ANY sealant on the market.

18.   What’s the difference between tile and grout cleaning and Color Sealing?

Tile and grout cleaning is designed to clean your tile and return your grout’s color as close as possible back to its original color.  In 95% of all homes and businesses we clean, a thoroughly exhaustive tile and grout cleaning are all that’s needed.

In some circumstances, the existing grout is permanently stained and cannot be cleaned well enough to deliver the “wow factor” a customer is looking for.  With permanently stained grout you cannot “clean” the stains away no more than you can “clean” the bleach stains out of your favorite pair of blue jeans.

Grout can also be stained if exposed to continuous sunlight, pet urine, heavy foot traffic, improper cleaning solutions, bleach and old age just to name a few.

The Color Seal process will make your tile look better than brand new with no color variations and will dry to a natural and professional finish guaranteed.

19.   How long after the Color Seal process has been applied can we walk on our new floor?

The grout is ready for normal traffic in approximately three hours and we can Color Seal 2000 square feet of tile in approximately 7 hours.

20.   How long does Color Seal protection last?

If the tile and grout are maintained properly, our grout coloring is guaranteed to last as long as you live in your home.  To maintain your freshly restored tile and grout, simply mop with a neutral based cleaning solution a couple times a week.

Upholstery Cleaning Cape CoralUpholstery Cleaning FAQ’s

21.   How long will it take my upholstery to dry?

Tru-Clean Carpet and Tile Care uses superior truck-mounted equipment with unrivaled vacuum power to remove most of the moisture used during the cleaning process.  Our cleaning process and professional cleaning solutions and equipment allow us to achieve drying times between 1-3 hours, but this depends on the type of material and the level of soiling.

22.   Is there a protectant specifically formulated for upholstery to protect my furnishings from spills and wear?

Yes! Because upholstery gets as much wear and tear as carpeting, adding a protectant is a wise investment. Upholstery fabric is very different from carpeting in its materials and construction, so Tru-Clean Carpet and Tile Care offers a protectant designed specifically for upholstery.

23.   Can You Clean Auto and Marine Upholstery?

At Tru-Clean Carpet and Tile Care, we clean lots of Auto and Marine Upholstery, and in most cases, we can clean yours on site. Many of the spots and spills we find in auto and marine carpet and upholstery can be completely removed with our cleaning process.

Carpet Cleaning Cape Coral | Fort Myers | Lehigh Acres | North Fort Myers | Fort Myers Beach | Estero | Sanibel | Bonita Springs | Naples | Marco Island | Pine Island | Punta Gorda | Tile Grout Cleaning