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What is Carpet Sanding and why won't those lines
go away?
Carpet sanding and traffic lanes are a direct
result of foot traffic occurring in the same
place over and over again.
The bottom of our shoes or feet attracts
sand, oils, soils, etc. and these abrasives act
like sand paper as we walk across our carpets.
Overtime, the surface of the carpet is
“sanded” and becomes permanently damaged.
If soil is left in the carpet for a long
time it can actually chemically bond and become
part of the fiber.
The extent to which sanding and traffic
lanes can be reduced depends on a number of
factors. The two biggest factors are the number
years the carpet has gone without professional
cleaning, the traffic pattern and the grade of
the carpet.
To explain sanding a good example of this is
your white, everyday socks. Overtime your socks
become gray from soil and appear dirty after
washing them even though they are clean and no
soil is present. Sometimes bleaching them will
brighten the discoloration but does nothing to
the damage already caused to the fibers. With
enough time the soil actually stains the socks
creating the gray appearance.
The same is true for carpet. If soil is allowed
enough time on the carpet it will stain the
fibers and cause permanent damage. In most
cases, steam cleaning with special cleaning
techniques can remove most of the discoloration
but the damage to the carpet fibers are
permanent.
After professional cleaning, the carpets
will appear soiled when in fact they are clean.
This is often due to the combination of factors
such as scratches, distortions, and soil that
has chemically bonded with the fibers and has
stained them.
Regular professional steam cleaning as
recommended by carpet manufacturers would have
prevented this damage. 99% of carpet mills
recommend steam cleaning basis (aka hot water
extraction, steam extraction) on a regular basis
usually every 12-18 months before soiling is
visibly present. In some cases, more
frequent cleanings are necessary.
Dirty appearance or apparent soil that remains
despite professional cleaning efforts is not the
carpet cleaners fault.
How soon can I walk on my carpeting once it has
been cleaned?
Keep pets, children and regular traffic off of
the carpet for a period of 3 hours. The home
owner may use the carpet lightly immediately
after cleaning by wearing the booties we
provide. Wait 12 hours before removing foam
blocks and paper tabs that are put in place to
protect your furniture and carpet. Some carpets
may still feel slightly damp for up to 4 hours
depending on carpet, soiling condition and
weather. This is normal and will not cause any
problems. We utilize the latest turbo drying
technologies to remove approximately 90% of all
moisture before we leave your home.
Do you move the furniture?
Yes our regular pricing includes moving sofas,
chairs, tables, end tables, etc. However beds,
entertainment centers, computers and heavier
pieces of furniture are left in place due to
liability issues.
Do you clean Berber?
Absolutely, Berber is a weave, not a particular
type of fabric. Berber is simply a type of loop
construction that may come in olefin, nylon,
wool, or a blend. Berber requires a more
thorough cleaning than other carpets because the
"flushing" action needs to take place to get
under, around, and through the loops. Other
companies that are not as thorough as we are do
have problems with Berber because of leaving
soil behind that "wicks" back to the surface.
What’s the difference between a “spot” and a
“stain.”?
Professional carpet cleaners refer to a surface
mark or substance on the carpet as a spot
(example:
dried food, dirt, grease) and a
discoloration of carpet fibers as a stain
(example:
Kool-aid, pet urine stains, paints, wines
and any products containing a dye).
Spots will typically come out with any of our
cleaning services whereas stains will require
specialized chemicals and labor in an attempt to
remove them.
Some stains may be permanent.
Specialized stain removal processes are
charged accordingly.
I have stains that reappear after my carpets are
cleaned, what causes this?
Stains that reappear after your carpets have
been cleaned are typically caused because of
deep set liquids that have penetrated the
carpeting and now reside in the padding.
During your carpet cleaning, moisture,
heat and suction are applied to the carpets
surface and fibers.
This cleaning action has a tendency to
moisten the hidden deposits in your padding and
as your freshly cleaned carpets start to dry,
evaporation will pull the contaminates from your
padding to the surface.
Keeping in mind that carpet cleaning is designed
to clean your carpets and NOT clean your
padding, a specialized process called a “water
claw” is used in an effort to prevent spots from
returning.
When a water claw is used, the area of
the spot must be saturated with cleaning
solutions and allowed to dwell deep in the
padding.
The idea behind the saturation is to
flood the padding with chemicals designed to
break up the staining in the padding and then
extract using a specialized tool known as a
"water claw."
This process will pull
contaminates through the carpet and
eliminate the possibility of reoccurring spots.
This process is specialized and
additional costs may apply.
Why do pet odors return when I use
"over-the-counter" odor removers?
Over-the-Counter remedies deal only with the
carpet surface, and do nothing to deal with the
entire problem which reaches through the fibers,
into and through the carpet backing, into and
through the carpet padding, and finally into the
sub-flooring (concrete or plywood).
Why does my room smell musty after I had a water
leak and the carpet has dried?
Without experienced professionals with
commercial drying and aeration equipment to
thoroughly dry water damaged carpet, padding and
sub-flooring, mildew and mold will quickly set
in, destroying your carpet, pad and even the
sub-flooring. Recovering from water damage is
always best left to trained professionals.
I have old pet stains on my carpet. I have tried
and tried to get rid of them, with no success!
Can you help me?
Yes we can! With years of experience on such
stains, we have developed a very successful
process to remove most, if not all, pet stains.
We provide multiple solutions to this problem,
in order to deal with stains of different types,
ages and intensities.
I have old wine and Kool-Aid stains in my
carpet, can you remove them?
Yes! With our special "Heat Transfer"
restoration process, we are able to remove these
and other very difficult stains, leaving your
carpet with its 'pre-stain' appearance.
Why do pet stains and odor return when I use
“over the counter” store bought products?
Pet stain and odor products purchased at your
local grocery or pet super store are not in the
same class or strength as those used by Tru-Clean
Carpet & Tile Care.
Unlike weakened down products made
available to consumers, our commercial strength
products are endorsed by The Carpet & Rug
Institute, the Institute of Inspection, Cleaning
and Restoration Certification, and all major
veterinary associations.
Unlike weakened down “enzyme and deodorization
products” made available to consumers, our full
strength biological enzymatic live cultures are
designed to digest the bacteria left behind as a
result of pet urine and feces.
Our pet urine cleaning process begins with a
thorough inspection using a specialized Xenon
light source designed to locate bacteria hidden
deep in your carpets pile.
Once our technician has located the
sources of the bacteria (if you can smell the
offensive odor of urine you’re actually smelling
bacteria by-products) we determine the
appropriate treatment to destroy the bacteria
and treat the staining.
Treating pet urine and the associated bacteria
is a specialized process requiring expertise,
the right cleaning solutions and the appropriate
equipment.
Pet urine and its associated bacteria can be
harmful to one’s health leading to various
medical problems.
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